NEW! Reverse Management: A Tale of One Company’s Path to Quality Improvement



Reverse Management: A Tale of One Company’s Path to Quality Improvement features ISO Joe’s Reverse Management Model (RMM), which is a tool that was developed by Lean Quality Systems, Inc. to deal with the evolving infrastructure that emerges when technology advancement meets outdated management models – resulting in the fragmented and dysfunctional integration of people and systems. Follow Joseph Sorrentino as he implements his Reverse Management Model inside fictional ACME Corp., identifying and fixing the problems related to the most significant resources in a company – it’s people.


Lean Quality Systems, Inc. uses reverse management methods for capturing company cultures and personalities to optimize efficiencies and increase the profit margins of its clients through ISO training, quality management program implementation, and quality audits.

To guarantee customer satisfaction, organizations must produce safe and reliable products that meet or exceed customer expectations and all applicable statutory and regulatory requirements, including international quality standards, such as those outlined by the International Standards Organization (ISO). These requirements and standards pertain to the general manufacturing, as well as the production of medical devices, and the aviation, space and defense industries.

The globalization of these industries, coupled with diversity of regional and national requirements, has complicated matters. As such, these organizations are becoming increasingly challenged when it comes to purchasing products from their global supplier bases. On the flip side, these supplier bases face many difficulties associated with delivering products to multiple customers, each with varying quality standards. This is why the ISO 9001:2008 Quality Management System is used as the foundation for ISO 13458 (medical devices) and AS9100C (aviation, space and defense organizations).

ISO Joe’s “Train the Trainer” program is available now from Lean Quality Systems, Inc. Our practices and outlines are based on the ISO 9001:2008 quality management system and are tailored toward the specificities of both the ISO 13458 manufacturing standard for medical device, and AS9100C manufacturing standard for aviation, space and defense organizations. Our approach is based on educating employees in Risk Analysis, Special Requirements, Critical Items, Key Characteristics, Project Management, Risk Management and Configuration Management because they impact our new 21st Century business practices.

In addition to our experience in implementing ISO 9001:2008 and AS9100C quality management systems, we are also experienced in nuclear quality assurance including ASME NQA-1, 10 CFR 50 Appendix B, and ANSI N45.2.

Lean Quality Systems, Inc. is a Disabled Veteran Owned Small Business.

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